Privacy Notice

PuffyPetsClone.com ir responsible for this privacy notice. 

What Information Do We Collect and Why?

1. To handle your purchases, provide (Customer) services and fulfill other requests
2. Orders, store purchases and accounts

Online, when you purchase an item via one of our websites, we collect your name and your company name (in case you are a small business), full postal and/or separate

billing address, e-mail address, ordered and returned items, delivery information, invoice information and other data relating to fulfilling your order. We will also collect data on the usage of your vouchers (e.g., validity and amount) or gift cards. Furthermore, we collect data you choose to provide us with additional fields, and telephone number for filling the shipping forms.

We use this data because it is necessary to conclude, execute and manage your purchase and to handle your order. Please note that in some cases requested information may be mandatory. If you do not provide us with a name and delivery address, we will not be able to deliver your items. 

In our store, depending on whether you are a consumer, we collect your name, address and other relevant personal details if this is needed to comply by local fiscal and legal requirements. We may need this information to be able to provide you with a refund. If you have opted in to receive an e-receipt, we will process your e-mail address. 

Depending on the local legal requirements, the data is stored for two to four weeks from the time of your visit. Then they will be deleted.

Customer service and other requests

We also collect data to answer your queries via email or online via online form. In such case we will only ask you to provide the data necessary to handle your request (to manage our contractual relationship with you and/or to comply with a legal obligation). For example, if you contact us regarding an item return, we may ask you for the purchase date and location, or information about your decision to return.

We may process this data either on the basis of your consent, because it is necessary to manage our contractual relationship with you in case your request is related to an order or because we have a legitimate interest in helping you and thereby improving our services.

Changed terms, conditions or notices

We are required by law to inform you about any (changes in) terms and conditions and notices that apply to the relationship that we have with you. In order to comply with these legal obligations, we may use your contact details such as your email address to inform you.

Payments

We have to process your personal data in order to process your payment if you buy something with us. Your data will be shared by the payment service provider STRIPE we partner with These payments service providers are also a data controller in relation to your data used for payment purposes. 

If you have any questions regarding the use of your personal data by the payment service providers, please contact the payment service providers directly via stripe.com 

We do not collect information related to the payment instrument that you use, e.g. credit card information ourselves. This information is processed solely by our payment service provider STRIPE and by the providers of the payment instruments subject to strict information security assurances. We have this check performed to protect our legitimate business interest to prevent fraud and financial loss or comply with our legal obligations.